Shipping policy

Effective Date: July 10, 2026

At CurtainNest, we believe that every home deserves thoughtful design, dependable quality, and a smooth shopping experience from the moment an order is placed until it arrives at your door. Our carefully selected collection of curtains, blackout blinds, cellular shades, magnetic mosquito screens, string curtains, and window treatment accessories is shipped with care to customers around the world. This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled in the event of delays or delivery issues. By placing an order through CurtainNest.store, you acknowledge that you have read and accepted the terms outlined in this Shipping Policy.

1. Shipping Coverage

CurtainNest proudly offers worldwide shipping to most countries and regions supported by our logistics partners. Our goal is to provide reliable international delivery while maintaining reasonable shipping times and careful handling of every order.

Some remote locations, military addresses, offshore territories, sanctioned regions, or destinations affected by government restrictions, transportation limitations, or carrier service interruptions may not be eligible for delivery. If we are unable to ship to your location after an order has been placed, we will notify you as soon as possible and issue a full refund if fulfillment cannot proceed.

Customers are responsible for ensuring that products ordered comply with local laws, regulations, and import requirements in their destination country.

2. Free Worldwide Shipping

CurtainNest is pleased to offer Free Standard Shipping on all eligible orders worldwide, with no minimum purchase requirement unless otherwise stated during promotional campaigns.

Our free shipping offer applies to standard shipping services selected by CurtainNest. Expedited shipping options, premium courier services, or special delivery requests may incur additional charges where available.

Shipping promotions may be modified, suspended, or discontinued without prior notice; however, confirmed orders will continue to receive the shipping option selected during checkout.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment authorization.

Processing includes:

  • Order verification
  • Payment confirmation
  • Inventory allocation
  • Quality inspection
  • Packaging
  • Preparation for shipment
  • Coordination with our fulfillment partners

Business days refer to Monday through Friday and exclude weekends and public holidays observed by our fulfillment facilities.

During peak shopping seasons, promotional events, holidays, severe weather, or periods of unusually high order volume, processing may require additional time. We appreciate your patience during these periods and will make reasonable efforts to minimize delays.

Custom-made, made-to-measure, or personalized products may require additional production time before shipment. Estimated production times are provided on applicable product pages whenever possible.

4. Estimated Delivery Time

After an order has been shipped, the estimated delivery time for most destinations is:

Standard International Shipping: 7–10 business days

These estimates begin after shipment, not from the date the order is placed.

Actual delivery times may vary depending on:

  • Destination country
  • Customs processing
  • Local courier performance
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Peak shipping seasons
  • Government inspections
  • Remote delivery locations

Delivery estimates are provided in good faith and should not be interpreted as guaranteed delivery dates.

5. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email sent to the email address provided during checkout.

This email typically includes:

  • Order number
  • Shipping confirmation
  • Carrier information
  • Tracking number (when available)
  • Tracking link
  • Estimated delivery information

If you do not receive your shipping confirmation within several business days after placing your order, please check your spam or junk folder before contacting our customer support team.

6. Order Tracking

Most CurtainNest shipments include tracking information.

Tracking updates depend on the shipping carrier and may not become active immediately after shipment. It is normal for tracking information to require 24–72 hours before the first scan appears.

Customers may monitor shipment progress using the tracking number provided in the shipping confirmation email.

Some international destinations or local delivery partners may provide limited tracking updates after the parcel enters the destination country.

If tracking has not updated for several days, please contact us and we will gladly assist in investigating the shipment.

7. Multiple Shipments

Orders containing multiple products may be shipped separately.

This may occur because:

  • Products are stocked in different fulfillment centers
  • Certain products require additional preparation
  • Large or oversized items require separate packaging
  • Inventory becomes available at different times
  • Custom products require longer production

Customers will not be charged additional shipping fees for separate shipments covered by our free shipping program.

Each shipment may have its own tracking number.

8. Customs, Duties and Import Taxes

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other government charges imposed by the destination country.

These charges are determined by local customs authorities and are outside the control of CurtainNest.

Unless otherwise stated during checkout, customers are responsible for paying any applicable customs duties, taxes, import fees, or government assessments required by their local authorities.

CurtainNest cannot predict or guarantee whether such charges will apply.

Failure to pay required import fees may result in shipment delays, refusal of delivery, return of the parcel, or destruction by customs authorities.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or suite number
  • Postal code
  • City
  • Province or state
  • Country
  • Telephone number

CurtainNest is not responsible for delays, failed deliveries, additional shipping costs, or returned packages resulting from incorrect, incomplete, or outdated address information provided by the customer.

If you discover an address error after placing an order, contact us immediately. While we will make every reasonable effort to update the address before shipment, changes cannot be guaranteed once processing has begun.

10. Delivery Delays

Although we strive to meet our estimated delivery schedule, unforeseen circumstances may occasionally delay shipments.

Examples include:

  • Severe weather
  • Customs inspections
  • Airline cargo limitations
  • Transportation disruptions
  • Natural disasters
  • Labor strikes
  • Public emergencies
  • Government restrictions
  • Carrier operational issues
  • High seasonal shipping volume

Such events are beyond CurtainNest's reasonable control.

We appreciate your understanding and will work with our logistics partners to help resolve delays whenever possible.

11. Lost Shipments

If your tracking information indicates no movement for an unusually long period, or if you believe your shipment has been lost, please contact us.

We may:

  • Contact the shipping carrier
  • Open a delivery investigation
  • Verify shipment records
  • Request additional information
  • Arrange a replacement or refund where appropriate

Investigations typically require cooperation from both the customer and the shipping carrier.

Please allow sufficient time for carrier investigations before requesting a replacement or refund.

12. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:

  • Check around your property
  • Ask household members
  • Contact neighbors
  • Check with your building management
  • Review any delivery photographs provided by the carrier
  • Contact the local delivery office

If the package still cannot be located, please contact CurtainNest.

While we will gladly assist with carrier investigations, we cannot guarantee reimbursement where verified delivery has occurred unless otherwise required by applicable law.

13. Damaged Shipments

Please inspect your package promptly upon delivery.

If your order arrives damaged:

  • Take clear photographs of the packaging
  • Photograph the damaged product
  • Keep all original packaging
  • Contact us as soon as possible

Our customer support team will review the information and determine the most appropriate resolution, which may include replacement parts, a replacement product, store credit, or a refund depending on the circumstances.

Do not discard damaged products or packaging until instructed to do so.

14. Incorrect or Missing Items

If your order contains an incorrect item or is missing components, please contact us promptly.

Include:

  • Order number
  • Product name
  • Description of the issue
  • Clear photographs if applicable

Once verified, we will arrange an appropriate solution at no additional standard shipping cost.

15. Refused Deliveries

If a shipment is refused without prior authorization, returned due to an incorrect address, or remains unclaimed after carrier notification, additional transportation charges may be deducted from any eligible refund where permitted by applicable law.

Shipping charges incurred because of customer error may not be refundable.

16. Failed Delivery Attempts

Shipping carriers may attempt delivery more than once depending on local procedures.

If delivery attempts fail because:

  • Nobody is available to receive the package
  • Access cannot be obtained
  • Address information is incomplete
  • Delivery instructions are insufficient

the package may be held for collection, returned to the sender, or disposed of according to carrier policy.

Customers are responsible for monitoring tracking information and responding to delivery notifications.

17. Order Changes After Shipment

Once an order has been shipped, we are generally unable to:

  • Change the shipping address
  • Change the recipient
  • Modify products
  • Combine shipments
  • Cancel the shipment

If changes are required after shipment, customers should contact the shipping carrier where possible.

18. Force Majeure

CurtainNest shall not be liable for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to natural disasters, floods, fires, earthquakes, pandemics, epidemics, war, terrorism, civil unrest, government actions, customs delays, labor disputes, transportation failures, power outages, cyber incidents affecting logistics providers, or other force majeure events.

During such events, delivery schedules may be extended until transportation services return to normal.

19. Shipping Restrictions

Certain oversized, hazardous, regulated, or restricted products may have shipping limitations depending on destination-country regulations.

CurtainNest reserves the right to cancel orders that cannot legally or safely be shipped.

If shipment becomes impossible after payment has been received, customers will receive a full refund.

20. Customer Responsibility

Customers agree to:

  • Provide accurate shipping information.
  • Monitor shipment tracking.
  • Respond promptly to carrier requests.
  • Pay any applicable customs charges.
  • Inspect products after delivery.
  • Contact us promptly regarding shipping issues.

Failure to cooperate during carrier investigations may affect our ability to resolve shipping claims.

21. Policy Changes

CurtainNest reserves the right to modify this Shipping Policy at any time to reflect changes in business operations, fulfillment procedures, shipping partners, legal requirements, or Shopify platform updates.

The version published on our website at the time of purchase will generally apply to your order unless a later revision is required by applicable law.

Continued use of our website following publication of an updated Shipping Policy constitutes acceptance of the revised terms.

22. Contact Us

If you have any questions regarding shipping, delivery, tracking, customs, or your order, please contact us:

CurtainNest
105 Hullmar Dr
North York, ON M3N 2E2
Canada

Email: support@CurtainNest.store

Phone: (800) 668-6500

Our customer support team is committed to providing timely assistance and helping ensure that every CurtainNest order arrives safely, efficiently, and in accordance with the high standard of service our customers expect.