Contact information

Effective Date: July 10, 2026

At CurtainNest, we believe that exceptional customer service is just as important as offering beautifully designed window treatments. Whether you are selecting the perfect blackout blinds for your bedroom, choosing custom window shades for your living space, requesting assistance with installation, or simply asking about an existing order, our dedicated support team is here to provide timely, professional, and friendly assistance.

Our goal is to make every shopping experience as smooth and enjoyable as possible. We understand that purchasing curtains, blinds, and home décor products online requires confidence, and we are committed to providing clear communication before, during, and after your purchase. This Contact Information page explains how to reach us, what types of inquiries we can assist with, expected response times, and important information regarding customer support.

Customer Support

Our Customer Support Team is available to assist customers with a wide variety of questions and requests. We strive to provide accurate information, practical solutions, and courteous service throughout every stage of your shopping experience.

We are happy to assist with:

Product recommendations
Curtain and blind selection
Size and measurement guidance
Installation questions
Order status updates
Shipping information
Tracking assistance
Return requests
Refund inquiries
Exchange requests
Damaged or defective products
Missing items
Payment questions
Account assistance
General website inquiries
Partnership and business inquiries

Whenever possible, we encourage customers to contact us before placing an order if they have questions regarding product compatibility, dimensions, installation methods, or customization options.

Email Support

Email is the fastest and most effective way to contact CurtainNest.

Email: support@CurtainNest.store

Our support specialists carefully review every inquiry and aim to provide complete and accurate responses. To help us assist you more efficiently, please include as much relevant information as possible when contacting us.

If your inquiry concerns an existing order, please include:

Full name
Order number
Email used during checkout
Product name
Description of your question or concern
Photographs if reporting damage or defects

Providing complete information helps us reduce response times and deliver the most appropriate solution.

Most email inquiries receive a response within 1–2 business days, although response times may be slightly longer during holidays, promotional events, or periods of unusually high demand.

Telephone Support

Customers who prefer to speak with a representative may contact us by phone.

Phone: (800) 668-6500

Telephone support is intended for general customer-service inquiries, including order assistance, shipping updates, product information, and return guidance.

If additional investigation is required, our representative may ask you to continue the conversation by email so that photographs, documentation, or order records can be reviewed accurately.

Order Assistance

If you have already placed an order, our support team can assist with:

Order confirmation
Shipping updates
Tracking information
Delivery estimates
Address correction requests before shipment
Product questions
Return authorization
Exchange requests
Refund status
Replacement requests

Please note that modifications cannot always be made once an order has entered processing or shipment.

Product Questions

CurtainNest offers a carefully selected range of products designed to combine functionality with timeless Japandi-inspired aesthetics.

If you need assistance choosing the right product, we are happy to help explain:

Blackout curtains
Honeycomb blinds
Cellular shades
Sheer curtains
Magnetic mosquito screens
String curtains
Thermal insulated curtains
Window accessories
Installation methods
Fabric characteristics
Maintenance recommendations

Our team can also provide general guidance regarding suitable products for bedrooms, living rooms, kitchens, offices, apartments, and other interior spaces.

Returns and Refunds

If you wish to request a return or refund, please contact us before sending any products back.

To speed up the process, include:

Order number
Product name
Reason for return
Clear photographs when applicable

Our team will review your request and provide return instructions if the item qualifies under our Return & Refund Policy.

Please do not return products without receiving return authorization from CurtainNest.

Shipping Support

If you have questions regarding shipping or delivery, we can assist with:

Shipping confirmation
Tracking updates
Delivery estimates
Carrier investigations
Lost packages
Damaged shipments
Missing deliveries
Customs-related questions

Although we work closely with our logistics partners, delivery schedules may occasionally be affected by customs processing, weather conditions, transportation disruptions, or other circumstances beyond our control.

Business and Partnership Inquiries

CurtainNest welcomes professional inquiries from:

Interior designers
Home decorators
Retail partners
Commercial buyers
Property developers
Hospitality businesses
Wholesale customers
Corporate purchasing teams

Please contact us by email and include details regarding your company, project, or partnership proposal.

Customer Responsibilities

To help us provide the best possible service, customers should:

Provide accurate contact information.
Verify shipping addresses before checkout.
Keep order confirmation emails.
Retain tracking information.
Inspect products promptly after delivery.
Contact us as soon as possible if an issue arises.

Early communication allows us to resolve concerns more efficiently.

Communication Standards

CurtainNest is committed to maintaining respectful, professional, and transparent communication with every customer.

We ask that all correspondence remain courteous and constructive. Abusive language, harassment, fraudulent claims, or attempts to misuse our customer-service process may result in restricted communication or refusal of service where permitted by applicable law.

Our team will always make reasonable efforts to investigate concerns fairly and provide appropriate solutions based on the information available.

Privacy of Communications

Information shared with our customer support team is handled in accordance with our Privacy Policy.

Order details, personal information, photographs, and communications submitted for customer-service purposes are used solely to investigate and resolve your inquiry, improve our services, comply with legal obligations, and maintain accurate business records.

We do not sell customer support communications or personal information to third parties.

Changes to Contact Information

CurtainNest may update its contact details, customer-service procedures, business hours, or communication methods from time to time.

The most current contact information will always be published on CurtainNest.store. Customers are encouraged to refer to the website before submitting inquiries to ensure they are using the latest contact details.

Contact CurtainNest

We are always pleased to assist you before, during, and after your purchase.

CurtainNest
105 Hullmar Dr
North York, ON M3N 2E2
Canada

Email: support@CurtainNest.store

Phone: (800) 668-6500

Thank you for choosing CurtainNest. We appreciate your trust and look forward to helping you create comfortable, elegant, and functional living spaces with thoughtfully designed window treatments inspired by the simplicity and warmth of Japandi living.